Frequently Asked
Questions, Answered
Common Questions
How will my plant arrive?
We take every step to ensure your plant arrives healthy, happy, and ready to thrive. Each plant is shipped in its original nursery grow pot, keeping it secure and comfortable throughout its journey. This helps minimize stress and ensures your plant settles easily into its new home.
If you’ve chosen to pair your plant with one of our stylish planters, don’t worry — your plant will arrive snugly placed inside the planter or shipped separately (for larger sizes) to ensure safe delivery.
Your new green companion will be ready to brighten your space from the moment it arrives. 🌱
What if my order is a gift?
Lucky them! 🎁 At The Tarva, we love helping you share a little green happiness. You can add a personalized gift note right from the cart page, and every order ships without pricing details.
We also include simple instructions for your recipient to access our digital Plant Care Guide, so they’ll know exactly how to help their new plant thrive.
If you’d like to let them know a surprise is on the way, just fill out the quick form linked in your order confirmation email — we’ll keep the secret safe! 🌱
Do I have to repot my plant once it arrives?
Not right away! When your plant arrives, it’s best to let it settle into its new home first. Place it where you plan to keep it and give it about two weeks to acclimate to your space’s light and temperature.
Once your plant has adjusted, you can choose to repot it into a decorative planter if you’d like. Many of our planters are designed slightly wider than the nursery pot to give your plant room to grow — but repotting is completely optional.
As long as your plant looks happy and has space in its nursery pot, there’s no need to rush. 🌱 Some plant lovers enjoy keeping it simple, while others find joy in repotting — at The Tarva, we say do what feels right for you (and your plant)!
What type of plant care support do you provide?
At The Tarva, we’re here to help you and your plants thrive — every step of the way. 🌱
Plant Care Library
Easily look up your plant by name for simple, step-by-step care instructions. Gift recipients also receive care details in their package, so their new plant can settle in happily.
Tip: Not sure of your plant’s name? You’ll find it in your order confirmation email, under Order History in your account, or on the packing slip that arrives with your shipment.
Blog
Explore our blog for expert tips and inspiration — from finding the perfect light spot to mastering watering schedules and seasonal care.
Workshops & Events
Join our online or in-person plant care workshops to learn, grow, and connect with other plant lovers.
Plant Parent Club
Be part of our Plant Parent Community on Facebook — a friendly space to ask questions, share progress, and celebrate your green companions.
Customer Happiness Team
Our plant care experts are always here for you. Reach out anytime — we love helping you grow with confidence.
My plant arrived healthy but now it’s not doing well. What should I do?
Don’t worry — we’re here to help! If your plant isn’t looking its best, simply reach out to us with a few photos, and our plant care team will guide you through what’s going on.
Sometimes plants just need a little time to adjust to their new surroundings — your home’s light, temperature, and humidity can all take a bit of getting used to. But if your plant’s health continues to decline within the first 30 days, we’ll replace it for free as part of our 30-Day Happiness Guarantee.
If you ordered online, you can also bring your plant to any of our Tarva stores for a replacement. Since in-store and online stock can differ, we recommend calling ahead to confirm availability.
Even after 30 days, our plant care experts and resources are always available to help you get your green friend back on track.
My plant arrived damaged, what do I do?
At The Tarva, we guarantee your plants will arrive happy and healthy. If not, we’ll send you a free replacement — that’s our 30-Day Customer Happiness Guarantee.
It’s normal for live plants to show minor signs of stress after their journey (and a little loose soil happens!). But if your plant arrives with significant damage beyond minor blemishes, please contact us within 30 days of delivery. To help us assist you faster, include clear photos of the issue — one close-up and one full shot of the plant.
This guarantee applies to all online and in-store purchases within 30 days. Photos help us verify the issue and improve our packaging for future deliveries.
Pro tip: If your plant looks a little tired from shipping, try gently trimming any bent stems or yellow leaves. This helps redirect energy to new, healthy growth.
Need extra care advice? Visit our [Plant Care Library] for helpful resources and tips.
Why does my planter not have a drainage hole?
Our earthenware planter collection includes options both with and without drainage holes, giving you flexibility to style your plants your way.
Most of our small and medium plants arrive in their nursery grow pot, which already includes drainage holes to keep watering simple and stress-free. This setup lets you place your plant inside any decorative planter — even one without a hole — while the outer planter acts as a built-in saucer to catch excess water.
For our mini and x-small plants that ship potted, our team adds a layer of natural lava rocks beneath the soil. These rocks allow water to drain away from the roots, reducing the risk of overwatering and keeping your plant happy and healthy.
Watering Tip: Add no more than one-third of your planter’s volume in water at a time. Always check the soil a few inches down — if it’s still dry, it’s time to water.
What if I’m interested in placing a large order?
For large orders (quantities greater than 25) or corporate gifting inquires, please fill out our contact form.
What payment options do you offer?
We accept all major credit cards/Debit Cards, Apple Pay, PayPal, Google Pay, Net Banking and UPI Payments.
Why does my plant look different from the website?
Each plant is beautifully unique — just like nature intended. Because live plants and handcrafted pottery are natural products, variations in color, texture, size, and finish are completely normal.
While we make every effort to showcase our plants and planters as accurately as possible, no two are ever identical — and that’s what makes them special. Your plant’s slight differences are a sign of its individuality and natural beauty.
Why is my discount not working at checkout?
If your discount code isn’t applying, don’t worry — it might be due to one of these common reasons:
The code has expired or was entered incorrectly.
Your order doesn’t meet the minimum purchase requirement.
The discount can’t be applied to sale items or gift cards.
If you’ve double-checked these details and your code still isn’t working, our Customer Happiness Team will be glad to help. Just contact us, and we’ll make sure you get the support you need.
Does The Tarva carry product from other brands?
Yes! We carefully select products from independent makers and brands that share our aesthetic, values, and vibe. If an item is from a third-party vendor or artisan, their brand name will appear under the product name on the product page.
Some third-party products ship directly from the vendor, so you may not receive tracking updates. Don’t worry — our Customer Happiness Team is here to help with all orders.
Returns for third-party products are accepted only if the item arrives damaged. If this happens, please fill out our contact form with photos of the product. We’ll get back to you within two business days with support and next steps.